Accelerate business transformation with intelligent, AI-powered ERP solutions that help customers adapt faster, perform better, and grow with confidence. You can find full details on all FY26 business applications partner engagements and incentives in the following resources:
The ERP Envisioning Workshop is a modular engagement designed to assist customers with modernizing and transforming their on-premises ERP systems to agentic Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Business Central.
Create a prescriptive business needs assessment for on-premises ERP migration that builds customer confidence by driving the vision for business process transformation and articulating the value of migrating from on-premises ERPs to Dynamics 365.
Drive customer intent by conducting a thorough assessment, exploring the art of the possible, and crafting a strategic plan for the customer's future state - anchored in clear business outcomes and measurable success metrics.
2 day workshop
Identify and leverage supporting assets that enable a flexible, modular approach to engagement delivery.
Explore how ERP is evolving from a system of record to an intelligent business orchestration platform.
Understand the drivers and potential growth available to partners who are poised to take advantage of the current ERP landscape.
Create, expedite, and close new and add-on Dynamics 365 ERP deals with proven path to agentic AI.
Tier 1 Support
For questions related to the MCI claims process, engagement delivery, or invoicing
Availability: Internal Microsoft employees and external partners
When submitting your support ticket, include:
Response time: Expect a reply within 3-4 business days.
Submit a query to the Partner Center Support TeamTier 2 Support
For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution
Availability: Internal Microsoft employees and external partners
When sending your email, include:
Response time: Expect a reply within 3-4 business days.
Send an email