Help customers accelerate AI-powered business transformation with Dynamics 365 intelligent, connected service experiences that span self-service, assisted support, and field service – unified in a secure, composable platform. You can find full details on all FY26 business applications partner engagements and incentives in the following resources:
The CRM Envisioning workshop is crafted to build customer confidence and intent to migrate to Dynamics 365 by developing a compelling vision and strategic roadmap for AI-powered transformation.
This is a funded Microsoft Commerce Incentives engagement. Partner and customer requirements must be met to submit a claim nomination and receive funding.
Drive customer intent by conducting a thorough assessment, exploring the art of the possible, and crafting a strategic plan for the customer's future state - anchored in clear business outcomes and measurable success metrics.
Provide immersive experiences that showcase the value of migrating CRM systems to Dynamics 365 with demonstrations tailored for the unique customer situation and data.
Drive customer decision-making through a well-crafted, relevant demo experience using the customer's own data.
Drive a common understanding of the scope, approach, and requirements to be included for a successful implementation of Dynamics 365 CRM.
Establish a clear path to deployment success by defining the key planning and design elements needed for implementation.
The Contact Center Vision and Value Workshop is designed to define business goals and current pain points that shape a contact center strategy, demonstrate the capabilities of Microsoft Dynamics 365, and guide customers in selecting the right implementation size and type for their needs.
Drive customer intent by mapping how contact center transformation benefits your business, how Microsoft Dynamics 365 enables that change and growth, and outlining a clear path to discovery and implementation.
Identify and leverage supporting assets that enable a flexible, modular approach to engagement delivery.
Get training on how to plan and execute CRM Envisioning and CRM Envisioning Demo workshops for Dynamics 365.
Show customers how Dynamics 365 unites sales, marketing, and service teams and improves efficiency with next-gen AI to transform customer experiences.
Show customers how Dynamics 365 delivers consistent, intelligent service.
Get guidance about how building a Dynamics 365 Sales practice can increase business and drive customer success.
Get guidance about how building a Dynamics 365 Service practice can increase business and drive customer success.
Tier 1 Support
For questions related to the MCI claims process, engagement delivery, or invoicing
Availability: Internal Microsoft employees and external partners
When submitting your support ticket, include:
Response time: Expect a reply within 3-4 business days.
Submit a query to the Partner Center Support TeamTier 2 Support
For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution
Availability: Internal Microsoft employees and external partners
When sending your email, include:
Response time: Expect a reply within 3-4 business days.
Send an email