Self introduction
Choose any topic ( holodays trip, day to day life,fav hobby etc)
Why carieer gap?( valid reason)
How much packge expecting?( as per company norms )
Are you ok with Rotational shifts? (Yes)
what are troubleshooting skills?
Ans: Troubleshooting skills are the abilities to systematically identify, analyze,
and resolve problems in various settings. They involve gathering information,
describing the issue, determining the most probable cause, creating a plan of
action, and verifying the solution.
Key aspects of troubleshooting skills include:
Problem Identification:
Accurately defining the issue, including its symptoms, and the context in which it
occurs.
Root Cause Analysis:
Identifying the fundamental cause of the problem, rather than just the surface-level
manifestations.
Information Gathering:
Collecting relevant details about the problem, such as error messages, log files, or
user reports.
Hypothesis Formation:
Developing potential explanations for the problem based on the gathered
information.
Testing and Validation:
Experimenting with different solutions to determine if they resolve the problem and
verifying the effectiveness of the solution.
Documentation and Communication:
Clearly documenting the problem, the troubleshooting steps taken, and the solution,
as well as communicating the findings to stakeholders.
Operating Systems:
An operating system (OS) is software that manages a
computer's hardware and software resources. It acts as an
interface between the user and the hardware, allowing users to
interact with the computer and run applications. Popular
examples include Windows, macOS, Linux, Android, and iOS.
Different Types of Operating Systems:
Desktop Operating Systems: Windows, macOS, Linux.
Mobile Operating Systems: Android, iOS.
Server Operating Systems: Linux, Windows Server.
Embedded Operating Systems: Used in devices like smartphones, embedded
devices, and IoT devices.
Real-time Operating Systems (RTOS): Designed for applications where timing is
critical, such as industrial control systems.
What is the role of technical support?
Technical support provides assistance to users with technical issues, troubleshooting
problems with software, hardware, and networks, and maintaining IT systems. It
involves diagnosing and resolving problems, ensuring smooth operations, and
maximizing the value of technology. Technical support can be provided via various
channels like phone, email, online chat, or remote desktop.
What is the G Suite application?
G Suite, now known as Google Workspace, is a suite of online
productivity applications developed by Google. It includes a variety of
tools for collaboration, communication, and content creation. Key
applications within Google Workspace include Gmail, Google
Calendar, Google Docs, Google Sheets, Google Slides, Google Drive,
and Google Meet.
What do you mean by customer handling?
Customer handling encompasses the processes and strategies a
company uses to interact with and manage its customers, focusing on
understanding their needs, providing excellent service, and building
relationships. It involves active listening, empathy, prompt responses,
and the ability to resolve issues effectively, ultimately aiming to create
positive customer experiences and foster loyalty.
