Gusto Reviews & Product Details

I like that Gusto was very automated, sending all the required information to my contractors for them to complete, like their Social Security, which I didn't want to be responsible for handling. I appreciate how it allowed me to easily pay my contractors and keep track of the payments in one place. Review collected by and hosted on G2.com.

When I used Gusto, my issue was that I clicked the wrong button when initially setting up my account. I needed the service for contractors, but I accidentally selected payroll. They were not able to fix it by removing the one payroll option from my account, so I had to start over and enter all the contractor information again. This was time-consuming as I had over 30 vendors to manage. I just thought they should have had a better fix for that. Also, I ended up getting billed for that one payroll seat which I never used because we only had contractors, not employees. Setting up wasn't the easiest. It was intuitive, but there were a lot of questions I had during setup. Review collected by and hosted on G2.com.

The user interface is super friendly. The last (big name) payroll provider I was using was incredibly difficult to navigate the online portal. Gusto has been the opposite. The customer support is prompt and very helpful, typically resolving my issues very quickly. It is also very reasonably priced for my small business with only a couple employees. I also just added health benefits administered through Gusto which was actually very easy to implement. Review collected by and hosted on G2.com.

I did have some difficulty due to switching to Gusto in the middle of the year, but support was able to help me get accurate journal entries to get everything up to date and accounted for from my previous payroll provider. I also didn't love that their integrated partner that provides 401k was very expensive compared to other 3rd party options. Review collected by and hosted on G2.com.

I absolutely love this app because it clearly shows me my hours and lets me know when my pay is coming up. It guides you step by step and its easy to implement within your organization, and that is a very important. I have yet to use customer support, due to it being very easy to navigate. Frequency of use is weekly, or bi-weekly and its super easy to ease in for integration. Review collected by and hosted on G2.com.

I have to say, I’m disappointed that I no longer receive my paycheck early in my bank account as I did before. This change has made the experience less user-friendly for me. So, I may consider requesting the debit card from Gusto, and maybe that will be my frequent use of payment. Review collected by and hosted on G2.com.

I find Gusto incredibly useful as my payroll app, allowing me to easily clock in, track my hours, and request days off. Its simplicity in editing my work hours and adding lunch breaks retrospectively is exceptionally convenient, especially on occasions where I forget to log them. I absolutely love Gusto's intuitive 'Advance' feature, as it offers a lifeline in financially tight situations by enabling me to advance a portion of my paycheck, which is instrumental for managing unexpected expenses or emergencies. Additionally, the seamless connection to my 401k app adds great value, enabling efficient financial management. I am particularly pleased with how user-friendly and straightforward the initial setup was, making it a hassle-free onboarding experience. The overall experience with Gusto is so positive that we've consistently used it and continue to love it, which reinforces my strong recommendation of Gusto to others. Review collected by and hosted on G2.com.

There is the occasional minor glitch, which is to be expected. Besides that, I would like to see an update with the location tracking, as sometimes it will say I am out of bounds when I am still at work. Review collected by and hosted on G2.com.

I appreciate the benefits that come with using Gusto, as they enhance my overall experience with handling payroll tasks. The convenience of having my paycheck ready on time is a significant asset, ensuring that I can focus on other essential aspects of my work. I also find it valuable that Gusto allows me to estimate my earnings before payday, providing clarity and helping me plan my finances better. Additionally, the setup process for Gusto was impressively quick, taking only about two minutes to get up and running, which made it easy to transition and start utilizing the service effectively without unnecessary delays. Review collected by and hosted on G2.com.

I am frustrated by the handling of paycheck amounts in Gusto. It seems that the amounts calculated or displayed may not align with expectations, or there is a lack of clarity regarding the calculations, leading to potential issues with the paycheck figures. There also seems to be a delay or timing issue with the paycheck processing, which has caused inconvenience. Additionally, there might be concerns about whether more money could be added to the paycheck calculation process to better reflect my earnings. Review collected by and hosted on G2.com.

I use Gusto for clocking in/out of work shifts, logging expenses, performance reviews, and tracking paychecks. I get to see all my money-related items in one spot, including hourly rate, paycheck estimates, reimbursements, and my W2. Gusto makes it easy to have everything in one place. I love that Gusto is so easy to use on either a laptop or phone. My personal favorite part about Gusto is the early paycheck estimate feature. I like to see what my paycheck will be looking like before it hits my account. The initial setup of Gusto was very easy for everyone on my team and not very time-consuming. I rate my likelihood to recommend Gusto to a friend or colleague as 10 out of 10, and I ask all my friends if their jobs use it! Review collected by and hosted on G2.com.

I do not like that Gusto only allows each person to grant access to their expense report to only one other individual. This is problematic for my company because we need to have two people with access to each partner's expenses, and the one-person access limit is restricting. Review collected by and hosted on G2.com.

I love Gusto for its user-friendly design and ease of use, which makes it simple and straightforward to navigate and access all necessary settings. It is incredibly easy to fix or correct any missed punches, which saves me significant time and ensures accuracy in time tracking. Additionally, Gusto's aesthetic appeal is a standout feature for me, as it presents an interface that is both attractive and functional. The seamless way it fits with my small team's needs after switching from ADP has shown Gusto to be a perfect fit. Overall, everything works great the way it is, and I haven't found any areas that need improvement, which is why I would highly recommend it. Review collected by and hosted on G2.com.

Not being able to see how much i am paid until the day of deposit. Review collected by and hosted on G2.com.

Gusto is so easy to use and extremely intuitive! I never have problems finding what I need and can easily troubleshoot anything that comes up. I love that it shows me when to expect my paycheck and how much I have earned throughout the month. I would recommend it to anyone! Review collected by and hosted on G2.com.

The only downside I have noticed about Gusto so far is that it sometimes has issues with submitting time off. I am not sure if that's just Gusto or something within my organization, but it is kind of annoying having to use a different process to submit my time off requests. Review collected by and hosted on G2.com.

Gusto has been the best payroll experience I’ve ever had as an employee. Everything is clear, organized, and super easy to access — paystubs, tax forms, benefits, time off… it’s all right there without any confusion.

I get notifications before every payday, my deposits always hit on time, and I love that I can see all my earnings and deductions in plain English. The interface is clean and simple, and updating my info (direct deposit, address, W-4, etc.) takes just a minute.

I’ve used other payroll systems that were clunky and frustrating, but Gusto is the complete opposite. It actually feels modern. Overall, it just makes being an employee easier, and I genuinely appreciate that. Five stars! ⭐⭐⭐⭐⭐ Review collected by and hosted on G2.com.

I haven't encountered any issues at all. My overall experience has been excellent. Review collected by and hosted on G2.com.

I like that Gusto is easily accessible through both a desktop version and a mobile app, which makes it convenient for me to use from different locations. I love the clock in and clock out feature, allowing me to easily log my hours and adjust them as needed. This functionality is particularly helpful when I'm working in various fields as it simplifies the process of tracking my working time by just having to press a button to clock in and out. I appreciate that I can access my pay stubs and other relevant forms anytime I need them, even for jobs I'm no longer actively working in. This ensures that I have a reliable way to manage my employment information without hassle. Additionally, I found the initial setup of Gusto to be simple, as it didn't present any difficulties or require further clarification, making it user-friendly from the start. Review collected by and hosted on G2.com.

I'm not liking the current function where they want you to create a passkey to access the platform. I prefer to have it text me a verification code. Review collected by and hosted on G2.com.