Yext Reviews & Product Details

I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great. Review collected by and hosted on G2.com.

We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage. Review collected by and hosted on G2.com.

Review response and the use of AI technology to power the responses. Review collected by and hosted on G2.com.

VERY COMPLICATED. learning curve is too high and there is zero support. My brand was onboarded VERY poorly. Half of our locations don't even have an online ordering link entered into the entity. Nearly everything is BLANK. We only use a fraction of the potential. So why pay for it? You don't care if we are using the systems to their fullest. You got the monthly contract so who cares after that. Completely unethical. I'm already in discussions with Chatmeter to potentially move my business. I've been asking for a higher level of support for a year and we have not received it. Absolutely nothing proactive on your side at all to point out how we can use your systems better. It's an expectation that we learn YOUR system on our own and the reality for most businesses is that we do not have the resources to learn something so vast and complicated as intimately as we pay for. Review collected by and hosted on G2.com.

Yext was a lifesaver for the wild Wild West of online business listings. I was so tired of having customer service issues because a website I had never heard of had the wrong hours of operation, an out of date menu, a bad phone number or a special we were not offering. Yext gave our listings a source of truth- a bible so so speak and was able to have all of our listings up to date at the touch of a button. Review collected by and hosted on G2.com.

Some of the listings still required some updates which was annoying, I wish it could have gotten 100 percent integration. Cost also added up as our business had lots of separate listings - similar to a mall. Review collected by and hosted on G2.com.

I like that Yext emails reviews to my inbox directly, providing a convenient and efficient way to manage feedback. This feature adds significant value by offering ease of use, which enhances my experience by streamlining the review management process. The setup process for Yext was remarkably easy as well, as they simply emailed me the login details, and I had no trouble creating my account as a manager. Review collected by and hosted on G2.com.

I find the mobile capabilities of Yext could be improved. The current mobile app is clunky and difficult to navigate, making the overall experience less smooth than what I would expect from a well-designed app, like those from companies such as Apple or Yelp. Review collected by and hosted on G2.com.

Yext makes it simple to keep our business information consistent across multiple platforms. I like how intuitive the dashboard is and how quickly updates go live on Google, Facebook, and other major directories. The reporting and analytics features are also very helpful for tracking visibility and engagement. Overall, it saves a lot of time and ensures accuracy Review collected by and hosted on G2.com.

The platform can feel a little overwhelming at first with the number of features available, and the pricing can be a bit high for smaller businesses. Some integrations take a little extra setup time. However, once you’re familiar with it, the benefits outweigh these challenges Review collected by and hosted on G2.com.

I’ve had such a great experience with Yext! Their platform makes it so easy to manage business information across multiple sites, and it’s always accurate and up to date. The tools are user-friendly, support is responsive, and I really appreciate how much time it saves me. Highly recommend Yext for anyone who wants a reliable and efficient way to manage their online presence. Review collected by and hosted on G2.com.

There isn't anything I don't like about Yext. Review collected by and hosted on G2.com.

Yext has Centralized control and efficiency that is primary advantage is providing a single dashboard to manage and update a company's listings across more than 150 online directories, search engines, and mapping services, including Google, Facebook, Yelp, and Apple Maps.

This saves significant time and effort for us and by pushing updates to listings in real time, Yext ensures consistent and accurate business information across the web, which is a major factor for improving local SEO.

The platform includes tools for monitoring and responding to reviews from multiple sites within a single interface, which is critical for maintaining a positive brand reputation.

Recent updates to the platform have incorporated AI to automate customer interactions, analyze sentiment in reviews, and craft on-brand responses. Review collected by and hosted on G2.com.

Its high price point and the less expensive starter packages provide limited value compared to the cost.

If our business cancels its Yext subscription, listings typically revert to their pre-Yext state. This creates a reliance on the service, as all the previously synced data is no longer maintained. Review collected by and hosted on G2.com.

What I like most about Yext is the peace of mind it gives me. Once I set it up, everything felt seamless. I don’t have to manually update Google, Facebook, or other directories. Yext handles it all in one place. The implementation process was actually easier than I expected, and the support team was helpful in making sure I understood how to use it.

I use Yext often, probably a few times a week, just to check on updates or peek at the analytics. It’s simple to log in, see what’s happening, and move on with my day. I also like that it integrates smoothly with the platforms I already use, so I don’t feel like I’m juggling separate tools. Review collected by and hosted on G2.com.

At first, there was a bit of a learning curve because the platform offers so many features. It felt like a lot to take in, but once I got comfortable, it became second nature. Honestly, aside from that, I don’t have major dislikes. Yext does exactly what I need: keeps my business information accurate, visible, and professional. Review collected by and hosted on G2.com.

Yext streamlines the process of updating information across various listings, making it both easy and efficient. It helps us keep our contact details and business highlights accurate for potential customers, and this also supports our SEO efforts. Available reports make it easy to determine areas for opportunity. I use Yext on a daily basis and find it quite user-friendly. Review collected by and hosted on G2.com.

The implementation process took longer than I anticipated, and I would have appreciated more communication throughout. While customer support is responsive and generally helpful, they sometimes struggle to fully grasp my needs or provide solutions as quickly as I hope. Review collected by and hosted on G2.com.

I greatly appreciate Yext for its ability to utilize multiple platforms, which truly enhances the reach and versatility of our customer engagement process. The feature that allows customers to have a platform to leave feedback is invaluable as it facilitates a direct communication channel, helping us understand and improve based on real user insights. Additionally, Yext presents an average score feature, which provides a clear and concise summary of customer reviews, aiding in quick assessment of overall sentiment and performance. The initial setup of Yext was very easy, significantly streamlining the onboarding process and allowing us to integrate it swiftly into our operations. Overall, these features contribute significantly to our ability to manage and leverage customer feedback effectively. Review collected by and hosted on G2.com.

I think the website layout of Yext could be more condensed. Review collected by and hosted on G2.com.