Workato Reviews & Product Details

Workato is an excellent tool for automating tasks and improving processes. What I find truly impressive is that we no longer have to rely on our ERP vendor for new features or automations; instead, we can handle everything ourselves using Workato. Personally, I have implemented numerous enhancements that have greatly benefited the Finance team, resulting in an estimated annual savings of around 1,000 hours.

Also tool is so ease of use that you donot need to have any technical knowledge. Review collected by and hosted on G2.com.

Nothing much but I feel more connectors or actions can be added. Review collected by and hosted on G2.com.

I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely. Review collected by and hosted on G2.com.

I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts. Review collected by and hosted on G2.com.

Workato supports a lot of Marketing/Sales/Event tech platforms. It also has a lot of actions/triggers for each of the application it supports which makes it really easy to integrate 2 platforms that don't have OOTB native sync. Review collected by and hosted on G2.com.

Workato errors out/freezes when the job-queue increases, we've seen the platform freeze for around 6 hrs when we'd synced an initial batch of 400k records from HubSpot to NetSuite. Their engineering team said it's a caching issue, but we faced the same issue again when we synced 100K records. Review collected by and hosted on G2.com.

What I like most about Workato is how simple it makes complex automation. You can connect dozens of apps and data sources without writing heavy code, and the drag-and-drop interface is intuitive enough for non-developers while still offering depth for technical users. The library of pre-built recipes saves a lot of time, and the integration capabilities are top-notch — it connects smoothly with CRMs, ERPs, cloud tools, and internal systems. Their customer support team is responsive and proactive, which really helps when testing or scaling automations. I use Workato daily to streamline repetitive workflows, and it’s now a core part of our operations. Review collected by and hosted on G2.com.

The platform is very capable, but managing complex multi-step automations can feel overwhelming at first. Some of the advanced error-handling and condition logic requires a bit of trial and error to master. It’s also worth noting that performance can dip slightly when dealing with very large data volumes, though this is rare. Review collected by and hosted on G2.com.

What I like best about Workato is its automation capability and how easily it can be configured with tools like Outlook, AWS SQS, and other systems. It simplifies integrations and reduces a lot of manual effort. Review collected by and hosted on G2.com.

What I dislike about Workato is the limited visibility into logs when an error occurs. There should be an easier way to view detailed error logs directly within Workato, instead of having to contact the Workato support team to understand what went wrong. Review collected by and hosted on G2.com.

What I like best about Workato is its ability to automate complex processes with minimal coding. Its integration recipes feel like writing code but with far less effort. Workato connects systems seamlessly, offers a rich library of prebuilt recipes, and makes ongoing maintenance easy. Review collected by and hosted on G2.com.

What I dislike about Workato is that the cost scales based on the number of tasks, which can become expensive for high-volume automations. Additionally, exporting job log data to CSV is limited to 1000 rows, which can be restrictive for larger datasets. Review collected by and hosted on G2.com.

User-Friendly Interface: Workato’s drag-and-drop recipe builder makes it easy to design, build, and manage automations without deep coding knowledge.

Ease of Implementation: Getting started with Workato is straightforward thanks to pre-built connectors, templates, and excellent documentation. Teams can quickly launch automations and see results.

Ease of Integration: Workato supports seamless integration with over 1000 applications, both cloud and on-premise, covering a wide range of use cases from HR to Finance to IT Ops.

Frequency of Use: Due to its scalability and versatility, Workato becomes a daily tool for operations, automation, and support teams, handling everything from simple alerts to complex enterprise workflows.

Enterprise-Grade Capabilities: Advanced features like conditional logic, data transformation, error handling, and looping support sophisticated integration scenarios.

Custom SDK Support: Enables developers to build custom connectors tailored to niche or proprietary systems.

On-Prem Agent (OPA): Ensures secure and reliable integration with on-premise databases and systems.

Community & Support: Strong community presence, active forums, and responsive support make it easier to solve issues and learn best practices. Review collected by and hosted on G2.com.

In the trail account, now a days we are getting only 100 task's, if we can increase it will be so useful for the new guys. Review collected by and hosted on G2.com.

Workato is a high quality enterprise platform for managing and controlling all your virtual activities and operations, offering the best virtual automation features for your work processes.

I can also say that Workato integrates efficiently with your work systems and applications, making it easy to control and view your projects and professional activities. Review collected by and hosted on G2.com.

I have no negative comments about the performance of Workato's digital resources, I am satisfied with all of its professional features and tools. Review collected by and hosted on G2.com.

I use Workato as our primary Enterprise Automation Platform, and I really appreciate how it bridges gaps between our core tech stack like Salesforce. I like that it automates manual data entry tasks and syncs customer information across departments in real-time, acting as 'the glue' for our teams to have consistent data without manual updates. I especially enjoy the perfect balance Workato offers between low-code speed and enterprise-grade control, along with robust ALM and sophisticated error handling typically requiring heavy coding. The extensibility is remarkable, and if a native connector doesn't exist, the SDK allows me to build custom adapters quickly while maintaining centralized governance. This extensibility also helps bridge the gap between our legacy on-prem systems and modern SaaS apps, letting us build custom connectors to create a solid layer safe for our business teams. Review collected by and hosted on G2.com.

The On-Prem Agent setup is not natively optimized for Kubernetes. The one-hour activation code window makes automated deployments difficult. I'd like to see a shift toward long-lived API keys. The platform lacks a native impact analysis tool to visualize dependencies across the workspace. When updating a shared recipe, it's difficult to identify all upstream dependencies which increases the risk of silent regressions. Review collected by and hosted on G2.com.

I really appreciate Workato's logs/job viewing capabilities, as they make it easy for us to pinpoint issues and inaccuracies, which in turn helps us write better code. I also like the alerting feature, as it allows us to take pre-emptive measures when an error occurs, enabling us to support clients more effectively. The ability to avoid writing custom code and having interactive mapping is a big plus. The advanced log viewing capabilities in the job and task format are incredibly useful, and I find the on-demand authentication mechanisms very handy. Additionally, Workato's advanced mapping capabilities, along with formulas and custom SDKs, are highly beneficial for our team. Review collected by and hosted on G2.com.

I find the CSV parsing tool to be a huge blocker since it only parses 50k records. The Lookup Table has a limit of 100k, which blocks us from integrating with more asset records. I would appreciate support for SQL or another database tool for storing more data and querying it. Sometimes, while writing code in Connector SDK, there are Ruby codes that work in the Ruby compiler but not in the Connector SDK, resulting in function issues. The caching capabilities could be extended in the API too. Review collected by and hosted on G2.com.